Complaints procedures

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Read our complaints procedures for England and Wales, and Scotland.

These documents are in the pdf format. To read pdfs you will need Acrobat Reader (download free from Adobe).

Download:

> The Complaints procedure for England and Wales - English (pdf)
> The Complaints procedure for England and Wales - Cymraeg (pdf)
> The Complaints procedure for Scotland (pdf)

Why there are two different complaints procedures

BAAF is registered as an adoption agency in Scotland under different regulations than it is in England and Wales. We need the two complaints procedures to meet the regulations in the different countries. Please use the procedure relevant to your location.

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British Association for Adoption and Fostering is a registered charity no. 275689 (England and Wales) and SC039337 (Scotland)
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